Frequently Asked Questions

Please read this page before contacting us. From our experience, some if not all of your questions will be answered here.

Should the information and links below fail to address your concerns or queries, please contact MedPrep via our Contact Form and the MedPrep Team will reply promptly.

Please note that we can only offer technical support for your use of the MedPrep International website and online courses. We cannot provide support for your computer hardware, operating system or internet connection.

Technical Support
Using the MedPrep International Learning Management System
MedPrep International's Professional Services
Technical Support
What do I do if I experience technical difficulties using the MedPrep International website?

  1. The first thing you should do is ensure that your computer meets the minimum operating specifications and that your internet connection is working. The easiest way to check this is to visit www.medprepinternational.com/check/. This page will determine if your computer is configured correctly to access the MedPrep International site and online courses. The check page will identify any issues and provide instructions on what to do to rectify any issues noted. Once you have made any required changes, visit the check page again to ensure that all issues are resolved.
  2. If the check page indicates that your computer is correctly configured but you still have problems, you can send a technical support request via our Support Request Form. In your request please include the following information:
    • Your Full Name
    • Your MedPrep User ID
    • Your contact telephone number
    • Your operating system (e.g. Microsoft Windows XP)
    • Your web browser details (e.g. Microsoft Internet Explorer 6)
    • A detailed description of the problem you are having including the page you were on when you experienced the difficulty and any error messages that appeared.

What are the minimum computer specifications to access MedPrep's online courses?

The minimum specifications are:

  1. User operating systems
    • Windows NT, 2000, XP, Vista
    • Apple operating systems from OSX.
  2. CPU / RAM
    • Recommended specifications for operating system.
  3. Video / Audio
    • Audio will be used in course samplers and virtual live course lectures. Speakers/ headphones required.
  4. Browsers and plug-ins
    • Internet Explorer 6 and above (PC)
    • Firefox 2.0 and above (PC and Apple)Plug-ins
    • Macromedia Flash Player 7 or above
    • Adobe Acrobat Reader
  5. JavaScript and Cookies
    • JavaScript must be enabled
    • Cookies are used and will be required to experience full site functionality
  6. Internet access and connection speeds
    • Internet access is required.
    • Some adjustments to firewalls and proxy servers may be required to allow full access to the site.
    • The site assumes a minimum of connection speed of a standard 56.6 baud modem connection.
    • The site will be more responsive with a broadband connection.
What do I do if I am having trouble logging in for the first time?

If you are having trouble logging in for the first time, please follow these steps:

  1. Check the login details email you were sent and ensure that you have attempted to log in using the correct Login ID and password. Remember, Login IDs and passwords are case sensitive, so check that Caps Lock is off.
  2. Use the check page (www.medprepinternational.com/check/) to ensure that your computer is configured correctly to access the system.
  3. If you still cannot log in, please contact us via our Support Request Form. In your request please include the following information:
    • Your Full Name
    • Your MedPrep Login ID
    • Your contact telephone number
    • Your operating system (e.g. Microsoft Windows XP)
    • Your web browser details (e.g. Microsoft Internet Explorer 6)
    • A detailed description of the problem you are having including the page you were on when you experienced the difficulty and any error messages that appeared.
Using the MedPrep International Learning Management System
How do I log in?

Simply go to www.medprepinternational.com and enter your Login ID and password. Your Login ID and password were emailed to your nominated email account when you first purchased/enrolled in an online course.

MedPrep International's Professional Services
What is the difference between MedPrep’s former Live and new Virtual Live GAMSAT/Interview Preparation Courses?

The former MedPrep Live GAMSAT/interview Preparation courses provided the learning benefits of face-to-face teaching and were ideal for those who prefer to learn in a structured classroom setting.

The former MedPrep Home-Study GAMSAT/Interview Preparation Courses were structured to address the realities of distance learning and were suited to those who could not attend MedPrep’s live courses, and for students who preferred to learn at their own pace.

MedPrep’s new Virtual Live GAMSAT/Interview Preparation Courses combine the strengths of our former live and home-study courses to produce new and exciting online offerings. For the first time, any student with access to a high speed internet connection will be able to undertake engaging and interactive GAMSAT/Interview preparation at anytime and from anywhere. Students will be able to pause and rewind illuminating audio lectures, as many times as they like, flick through detailed online course notes, and sit mock GAMSAT exams/Interview simulations right on their laptops at home or university or even at their favorite cafe. And with MedPrep online, students need no longer contend with the wasteful travel time and stress associated with attending grueling five-hour GAMSAT/Interview preparation lectures in crowded lecture theatres. Notably, MedPrep’s Virtual Live (online) GAMSAT/Interview Preparation Courses will utilise the same pedagogical approach and cover the same subject material found in our former live courses. Beginning in January 2008, everything you require to prepare for GAMSAT and interview will be right here.

Sign up for a free trial now.

How can I get an early start to my preparation?

Early self-assessment is crucial to estimate your state of exam readiness and plan a subsequent study path. Please read the “Improve Your Score” page on our website which provides detailed information about how to begin preparing for GAMSAT immediately and how to predict your current state of exam competency.



Contact Us  |  User Agreement  |  Privacy Policy  |   Copyright 2007 © MedPrep International Inc.   |  +61 7 3102 4633